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Systems Speaker Series

July 30, 2021

The Board’s systems speaker series is an ongoing effort to help educate the public about Social Security’s IT modernization.


July 30, 2021 – Customer Experience

On Friday afternoon, July 30, the Board held its fourth systems speaker series event on customer experience as a driver for modernizing IT. This session focused on how the Department of Veterans Affairs improved the veteran experience by collecting, capturing, and analyzing data and identifying pain points through human-centered design.

  • Barbara C. Morton, Deputy Chief Veterans Experience Officer, Veterans Experience Office, Department of Veterans Affairs


Customer Experience

May 21, 2021 – Modernizing Legacy IT Systems

On May 21 the Board hosted its third systems speaker series event on IT legacy modernization.

  • Kevin C. Walsh, Director of Information Technology and Cybersecurity, GAO
  • Robert Klopp, Owner/Principal, Skyland Digital Services; former Deputy Commissioner for Systems and Chief Information Officer, SSA
  • Nancy Altman, Member, Social Security Advisory Board (moderator) 

Modernizing Legacy IT Systems

March 26, 2021 – Digital Identity

Phil Lam, Executive Director of Identity at the General Services Administration, presented on the Federal government’s approach to digital identity as a shared service, including the status of Blake Hall, Co-Founder and CEO of presented on the identity authentication approach currently used by Social Security.

Digital Identity

January 21, 2021 – Historical Overview of Social Security’s IT Systems

Dr. Renny DiPentima, the former Deputy Commissioner of Systems at Social Security, provided a historical overview of Social Security’s IT systems.

IT Systems History

Previous Board Work

Report to the Board – IT Systems Expert Panel Report

In 2019, a Board-appointed expert panel reviewed Social Security’s efforts to modernize its IT and made recommendations in four key areas: operating model, governance infrastructure, IT modernization strategy, and customer experience.