The Board’s systems speaker series is an ongoing effort to help educate the public about Social Security’s IT modernization.
July 30, 2021 – Customer Experience
On Friday afternoon, July 30, from 1 to 3:30 pm EDT, the Board will host its fourth systems speaker series event on customer experience as a driver for modernizing IT. This session will focus on how the Department of Veterans Affairs improved the veteran experience by collecting, capturing, and analyzing data and identifying pain points through human-centered design.
- Barbara C. Morton, Deputy Chief Veterans Experience Officer, Veterans Experience Office, Department of Veterans Affairs
May 21, 2021 – Modernizing Legacy IT Systems
On May 21 the Board hosted its third systems speaker series event on IT legacy modernization.
- Kevin C. Walsh, Director of Information Technology and Cybersecurity, GAO
- Robert Klopp, Owner/Principal, Skyland Digital Services; former Deputy Commissioner for Systems and Chief Information Officer, SSA
- Nancy Altman, Member, Social Security Advisory Board (moderator)
March 26, 2021 – Digital Identity
Phil Lam, Executive Director of Identity at the General Services Administration, presented on the Federal government’s approach to digital identity as a shared service, including the status of login.gov. Blake Hall, Co-Founder and CEO of ID.me presented on the identity authentication approach currently used by Social Security.
January 21, 2021 – Historical Overview of Social Security’s IT Systems
Dr. Renny DiPentima, the former Deputy Commissioner of Systems at Social Security, provided a historical overview of Social Security’s IT systems.