The Board’s systems speaker series is an ongoing effort to help educate the public about Social Security’s IT modernization.
July 30, 2021 – Customer Experience
On Friday afternoon, July 30, the Board held its fourth systems speaker series event on customer experience as a driver for modernizing IT. This session focused on how the Department of Veterans Affairs improved the veteran experience by collecting, capturing, and analyzing data and identifying pain points through human-centered design.
- Barbara C. Morton, Deputy Chief Veterans Experience Officer, Veterans Experience Office, Department of Veterans Affairs
May 21, 2021 – Modernizing Legacy IT Systems
On May 21 the Board hosted its third systems speaker series event on IT legacy modernization.
- Kevin C. Walsh, Director of Information Technology and Cybersecurity, GAO
- Robert Klopp, Owner/Principal, Skyland Digital Services; former Deputy Commissioner for Systems and Chief Information Officer, SSA
- Nancy Altman, Member, Social Security Advisory Board (moderator)
March 26, 2021 – Digital Identity
Phil Lam, Executive Director of Identity at the General Services Administration, presented on the Federal government’s approach to digital identity as a shared service, including the status of login.gov. Blake Hall, Co-Founder and CEO of ID.me presented on the identity authentication approach currently used by Social Security.
January 21, 2021 – Historical Overview of Social Security’s IT Systems
Dr. Renny DiPentima, the former Deputy Commissioner of Systems at Social Security, provided a historical overview of Social Security’s IT systems.
Previous Board Work
In 2019, a Board-appointed expert panel reviewed Social Security’s efforts to modernize its IT and made recommendations in four key areas: operating model, governance infrastructure, IT modernization strategy, and customer experience.