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Roundtable: Social Security’s Public Service

May 20, 2021


On Thursday afternoon, May 20, the Board hosted a roundtable examining Social Security’s service to the public. You can access the recording here.

Presentations and panel discussions aimed to:

  • Share research on how the COVID-19 pandemic is affecting Social Security and the people who access its services
  • Identify underserved populations and relevant research questions for inclusion in Social Security’s learning agenda
  • Demonstrate how Social Security can use customer experience data to improve public service

Roundtable on Social Security’s Public Service

Panel 1: Understanding the COVID-19 Landscape
  • Stephen C. Goss, Chief Actuary, Social Security Administration (SSA)
  • Elizabeth H. Curda, Director, Education, Workforce, and Income Security Team, Government Accountability Office (GAO)
  • Sarah S. Stith, PhD, Assistant Professor, University of New Mexico
  • Bob Joondeph, Member, Social Security Advisory Board (moderator)
Panel 2: Developing Evidence on Underserved Populations
  • Amira C. Boland, Lead, Federal Customer Experience, Office of Management and Budget (OMB)
  • Kristen Dama, Managing Attorney, SSI and Medical-Legal Partnership, Community Legal Services of Philadelphia
  • Kate Lang, Senior Counsel, Justice in Aging
  • Bethany Lilly, Director, Income Policy, The Arc
  • L. Scott Muller, former Senior Economist, SSA (retired)
  • Jody Schimmel Hyde, PhD, Deputy Director, Mathematica Center for Studying Disability Policy
  • Purvi Sevak, PhD, Principal Researcher, Mathematica
  • Nancy Y. Wong, PhD, Kohl’s Chair in Retail Innovation and Professor, University of Wisconsin – Madison
  • Erica H. Zielewski, Senior Evidence Analyst, OMB
  • David Lescarini, President, National Council of Social Security Management Associations (NCSSMA); Field Office Manager, McMinnville, Tennessee, SSA (technical expert)
  • Peggy Murphy, Immediate Past President, NCSSMA; Field Office Manager, Great Falls, Montana, SSA (technical expert)
  • Kim Hildred, Chair, Social Security Advisory Board (moderator)
Discussant Remarks

Jagadeesh Gokhale, Member, Social Security Advisory Board

For past sessions, visit the Board’s meeting page.