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Public Session: Researching and Evaluating Access to Social Security Programs

May 20, 2022

On Friday, May 20, the Board hosted a public session with Professors Pamela Herd and Sebastian Jilke on researching and evaluating equitable access to Social Security programs.

Professor Herd gave examples of administrative burdens in the SSI program and concluded by identifying opportunities to improve outreach, simplify application complexity, and outsource third-party support. Jilke highlighted the use of mailers and behavioral nudges to promote equitable access and the need to personalize and continuously test the interventions used. After the presentations, the professors fielded questions from Board members and the public.

Researching and Evaluating Equitable Access to Social Security Programs

Key Documents

Speakers

Herd is a Professor at Georgetown University’s McCourt School of Public Policy and co-author of the acclaimed book: Administrative Burden. Herd’s research focuses on health, aging, and policy.

 

 

Jilke is an Associate Professor at the McCourt School, where he co-directs the Better Government Lab. Jilke also works with the Office of Evaluation Sciences, where he helps develop and implement RCTs.

 

 

Past Board Work

Roundtable on Social Security’s Public Service

On May 20, 2021, the Board held two panel discussions: one on understanding how the COVID pandemic impacted how SSA serves people and the second on identifying underserved populations and relevant research questions.

Paper on Field Office Closures

On June 3, 2020, the Board released a paper examining SSA’s decisions to close local field offices before the COVID pandemic.