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SSAB to hold Roundtable on Social Security’s Medical Evidence Collection (7/29) & Speaker Series on Customer Experience (7/30)

July 16, 2021

Washington, DC – The Social Security Advisory Board will hold two public sessions at its July 2021 meeting. The first is a roundtable on Social Security’s medical evidence collection. The second is a systems speaker series event on customer experience.

On Thursday afternoon, July 29, the Board will bring together state Disability Determination Services managers and staff, a claimant attorney, and former Social Security executives for a roundtable on the agency’s medical evidence collection. The first session will introduce the types and formats of evidence and the process for collecting it. The second session will highlight strategies to improve the process.

On Friday afternoon, July 30, the Board will host its fourth systems speaker series event on customer experience as a driver for modernizing IT. In this session, Barbara C. Morton, Deputy Chief Veterans Experience Officer at the Department of Veterans Affairs (VA), will focus on how the VA improved the veteran experience by collecting, capturing, and analyzing data and identifying pain points through human-centered design.

The Board’s systems speaker series is an ongoing effort to help educate the public about Social Security’s IT modernization.

For past sessions, visit our Board Meetings page.


The Board is committed to ensuring that its meetings are accessible. Please contact as soon as possible, but at least three business days in advance of the meeting, to request a reasonable accommodation.

The Board’s mission is to advise the President, Congress, and Commissioner of Social Security on the Social Security and Supplemental Security Income programs. The Board is comprised of Presidential and Congressional appointees with professional staff.