“Social Security’s problems are twofold, involving both financing of benefits and program operations. Policy makers and the public are well aware of the first of these there is widespread recognition that change is needed to ensure the long-term solvency of the Social Security system. But there is relatively little awareness of the changes that are needed if the Social Security Administration is to be able to meet its public service and public information responsibilities, which are also important to public confidence.”
The Social Security Administration has important strengths….As we emphasize in this report, however, there are serious policy and service delivery challenges that need prompt attention. We hope that this report will be helpful to the new Congress, the new Administration, and the agency as they consider how these challenges will be met.