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May 2021 Board Meeting
05/20/2021 - 05/21/2021
On Thursday afternoon, May 20, 2021 the Board hosted a roundtable examining Social Security’s service to the public.
The roundtable presentations and panel discussions aimed to:
- Share research on how the COVID-19 pandemic is affecting Social Security and the people who access its services
- Identify underserved populations and relevant research questions for inclusion in Social Security’s learning agenda
- Demonstrate how Social Security can use customer experience data to improve public service