May 20, 2021

05/20/2021 - 05/20/2021

On Thursday afternoon, May 20, 2021 the Board hosted a roundtable examining Social Security’s service to the public.

The roundtable presentations and panel discussions aimed to:

Share research on how the COVID-19 pandemic is affecting Social Security and the people who access its services
Identify underserved populations and relevant research questions for inclusion in Social Security’s learning agenda
Demonstrate how Social Security can use customer experience data to improve public service