On the first day, the Board visited the Seattle Regional Office for the first day of discussions with SSA staff. During a working lunch, the Board met with regional office executives and management to learn about the region and gather ideas for improving Social Security nationwide. The Board met with the SSA’s human resources department to discuss hiring and training challenges in the agency. On the second day of the trip, the Board visited a SSA field office. The Board held separate meetings with front line employees and management, and listened to the concerns of each. In the afternoon, the Board traveled to Auburn, Washington, to visit the co-located interactive video technology (IVT) studio and teleservice center.